Enter your order number and our team will give you a real-time update via chat or email.
Look up your order
Have your order number (starts with CHR-) ready. It is on your order confirmation and invoice.
What happens when you click "Check Status"?
Our chat widget opens with a pre-filled message containing your order number. A member of our team picks up within minutes (24/7) and replies with:
- The current order status: submitted, payment pending, processing, shipped, delivered
- The carrier and tracking number (once shipped)
- An estimated delivery date
- Any customs or clearance updates (for international orders)
Order Status Explained
📋 Submitted
Your order is received and our team will reach out within 24 hours to confirm availability and send your invoice.
💬 Contacted
We have reached out — invoice is on its way, and we are waiting for payment confirmation.
💳 Paid
Payment has been received. Your watch is being prepared for shipment.
📦 Processing
Final quality check, packaging, and dispatch in progress.
✈️ Shipped
Your watch is on its way — tracking number sent via chat or email.
✅ Delivered
Your watch has arrived. Enjoy it — and remember your 14-day return window and 2-year international warranty.
Can't find your order number? Email [email protected] with your name and approximate order date — we will locate it for you.