Last updated: April 24, 2026
Chronos values the trust you place in us when sharing your personal information. This Privacy Policy explains what data we collect, how we use it, and the rights you have regarding that data.
1. Information We Collect
We collect information you provide directly to us when you place an order, contact our team, or use our live chat. This may include:
- Identity & contact details: first name, last name, email address, phone number
- Shipping information: postal address, delivery preferences
- Order history: products purchased, prices, dates, payment method preference
- Communication records: chat transcripts, emails, and support requests
We also automatically collect limited technical data (IP address, browser type, device information, pages visited) through our hosting provider and analytics tools, for security and site-improvement purposes.
2. How We Use Your Information
Your data is used exclusively to:
- Process and deliver your orders
- Communicate with you regarding order status, invoices, and warranty service
- Respond to your enquiries via chat, email or phone
- Maintain the security and performance of our website
- Comply with our legal and tax obligations
We never sell, rent or trade your personal information to third parties for marketing purposes.
3. Data Sharing
We share your data only with trusted service providers required to fulfil your orders, including:
- Shipping carriers (to deliver your watch)
- Payment processors (when applicable)
- Cloud infrastructure providers (Cloudflare, Supabase)
- Email notification services (Resend)
These partners are contractually bound to protect your data and use it only for the specific purpose for which it was shared.
4. Data Retention
We retain order-related data for the duration required by tax and commercial law (typically 7 years). Chat transcripts are kept for up to 24 months for quality and training purposes. You may request earlier deletion at any time, subject to legal retention requirements.
5. Your Rights
You have the right to:
- Access your personal data we hold
- Rectify any inaccurate information
- Delete your data (right to be forgotten), subject to legal retention requirements
- Object to the processing of your data
- Portability of your data in a machine-readable format
To exercise any of these rights, contact us at [email protected].
6. Cookies
Our website uses minimal, functional cookies required for core features such as cart persistence, chat sessions, and basic analytics. We do not use advertising or cross-site tracking cookies.
7. Security
We implement reasonable technical and organisational measures to protect your personal data, including TLS encryption for all data in transit and strict access controls on our databases.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through a notice on our website.
Contact
For any question regarding this Privacy Policy or your personal data, please email [email protected].