FAQ

The most common questions — answered. Can't find what you're looking for? Start a chat, we are happy to help.

🛍 Ordering

How do I place an order?

Browse our catalogue, add a watch to your cart and go through the 3-step checkout. Our team will then contact you via chat with a professional invoice and payment instructions. See our How to Order page for a full walkthrough.

Is my order final when I click "Place Order"?

No. Submitting an order lets our team reach out to you with the final invoice and payment details. The order only becomes binding once you receive the invoice and the payment is confirmed.

Can I modify or cancel my order?

Absolutely — as long as payment has not been confirmed yet. Contact us via chat or email, and we will update or cancel it immediately.

💳 Payment

What payment methods do you accept?

Bank transfer, PayPal, credit card (secure link) and cryptocurrency (BTC, ETH, USDT). Crypto payments receive an automatic 15% discount.

Is my payment secure?

Yes. We never ask for card details over chat or email. Payments are made either via a secure encrypted link, directly to our named business account, or via PayPal — all methods protected by industry-standard encryption.

When do you process the payment?

Only after you confirm the invoice. There is no auto-charge. You stay in control until the last moment.

🚚 Shipping & Delivery

Do you ship internationally?

Yes, worldwide. Shipping rates are calculated per order and shared with the invoice.

Is shipping insured?

Fully insured for the total value of your order, on every shipment — US and international.

How long does delivery take?

Typically 3–5 business days in the US (1–2 with express) and 5–14 business days internationally. Full details on our Shipping page.

How do I track my order?

Use our Track My Order page or ask our team via chat — we will pull up the latest update in seconds.

↩ Returns & Warranty

What is your return policy?

14 days, unworn condition, original packaging. Full refund via the original payment method. See Returns & Exchanges for details.

What does the warranty cover?

Every Chronos watch comes with a 2-year international warranty covering manufacturing defects in movements and components. Full terms on our Service & Warranty page.

Can I exchange my watch for a different one?

Yes. Let us know in your return message — we will help you find a replacement and balance the price difference either way.

🎯 Products

Are all your watches authentic?

100%. Every timepiece is sourced from authorised distributors, certified pre-owned specialists or trusted private collections, and verified by our team before shipping.

Do you sell pre-owned watches?

Yes — clearly labelled as such in the product description and marked with a condition grade (e.g. "Pre-owned — Excellent"). Pre-owned pieces come with the same 2-year warranty.

What is the difference between the "New" and "Pre-owned" listings of the same model?

The new listing is unworn with full manufacturer's packaging and warranty. The pre-owned listing is a verified piece in excellent condition at a significantly lower price, still covered by our own 2-year warranty.

👤 Account & Contact

Do I need to create an account to order?

No. Orders are handled through our human chat service — simple, personal and fast. Your order history is available any time by asking our team in chat.

How do I reach customer service?

Live chat (chat bubble in the corner of every page), email [email protected], phone +1 (248) 810-1722 or WhatsApp. Details on our Contact page.