Returns & Exchanges

A watch is a deeply personal purchase. If it isn't quite right once it's on your wrist, we make it easy to return or exchange.

14-Day Return Policy

You may return any watch purchased from Chronos within 14 calendar days of delivery, for any reason. No questions asked — your satisfaction is our priority.

Conditions

To qualify for a full refund, the returned watch must be:

• In its original, unworn condition (no scratches, no signs of use beyond a gentle try-on)
• Complete with all original packaging, box, tags, papers, manuals and accessories
• Protected with its original tag or plastic sleeve (if applicable)
• Accompanied by the signed invoice

How to Return

1. Contact us first — reach out via live chat or email within 14 days of delivery to initiate the return. Please do not ship anything without confirming with our team first.
2. Receive return instructions — we provide a prepaid return label (for US returns) or shipping instructions (for international returns) along with our secure return address.
3. Pack securely — place the watch back in its original box with all accessories, then in the original shipping box. Add protective padding.
4. Ship back insured — drop off at your chosen carrier location. Keep the tracking number.

Inspection & Refund

Once we receive the returned watch, our team inspects it within 2–3 business days to confirm it meets the return conditions. We then issue your refund within 7 business days via the original payment method.

Processing times by method:

• Bank transfer: 1–3 business days after refund is issued
• PayPal: instant to 24 hours
• Credit card: 5–10 business days depending on your bank
• Cryptocurrency: refunded in the same currency, usually within 24 hours

Exchanges

Prefer a different watch instead of a refund? No problem. Let us know in your initial message — we will help you pick the replacement and balance the price difference (upward or downward).

Return Shipping Costs

• US returns — we provide a prepaid label at no cost to you when the return is initiated within 14 days.
• International returns — shipping costs are the customer's responsibility, except in cases of a defective or incorrectly described item.
• Defective item — if the watch arrived damaged or not as described, we cover all return shipping costs and priority replacement shipping.

Non-Returnable Items

For hygiene and authenticity reasons, we cannot accept returns on:

• Watches showing signs of wear, damage or modification
• Watches returned without all original packaging and papers
• Watches returned after the 14-day window
• Straps, bracelets or spare parts (ordered separately)