Whether you have a question about a specific watch, need assistance with an order, or simply want to chat about timepieces — our team replies quickly, usually within minutes.
Live Chat
Fastest response. Our experts are available around the clock via the chat widget in the corner of every page.
For detailed enquiries, warranty claims, or order-related documents — we reply within 24 hours.
[email protected]Phone
Prefer to talk? Call our customer service team Monday to Saturday, 9 AM to 6 PM Eastern Time.
+1 (248) 810-1722Send us a message on WhatsApp for quick updates, product photos or informal questions.
Open WhatsAppFrequently Asked
How do I place an order?
Browse our catalogue, add a watch to your cart and proceed to checkout. Fill in your details and place your order request — our concierge will email you a secure payment link.
Do you ship internationally?
Yes. We ship worldwide. International shipping rates are calculated per order and communicated to you before payment.
What if I have a warranty issue?
Every Chronos watch is covered by a 2-year international warranty. Visit our Service & Warranty page for full details and to initiate a claim.
How do I pay?
Through a secure payment link emailed by our concierge after you place your order request. No payment is taken on our website.